Return & Exchange Policy
1 Inspect Your Order on Arrival
As soon as your shipment arrives, we recommend you:
- Carefully inspect the contents for any physical defects or shipping damage
- Verify that you received the correct products and sizes
- Check that all items in your order are present
Important: Any damage, wrong items, or missing products must be reported within 5 days of the delivery date to be eligible for a replacement or refund.
2 Damaged or Defective Products
We replace items that arrive damaged or defective. If you receive a damaged product, please contact us within 5 days of delivery with your order number and clear photos of the issue.
We'll provide a replacement at no product cost. A return shipping fee of $29.99 USD applies to cover return and reshipment logistics. No restocking fee is charged on damaged or defective items.
3 Wrong Item Received
If you receive the wrong product, size, or color, contact us within 5 days of delivery with photos. We'll arrange a replacement of the correct item at no additional product cost.
4 Missing Products
If any items from your order are missing, please contact our customer service within 5 days of delivery. We'll investigate the matter and take appropriate action to ensure you receive the missing item or a refund for it.
5 Exchanges
We do not offer direct exchanges (for example, swapping for a different size or color). To help you order the right size the first time, please review our detailed Size Guide before purchasing. For damaged or defective items, we provide a replacement as described in Section 2.
6 Product Appearance
There may be a slight difference between the web mockup and the product you receive, due to screen settings and the handmade/printed nature of streetwear. The product description and size guidelines are provided on each product page — please read them carefully before ordering.
7 Non-Returnable Items
Except for damaged, defective, wrong, or undelivered items, all other products are non-returnable and non-exchangeable. The following are never eligible for return:
- Items requested simply because they didn't meet expectations or didn't fit (please use our Size Guide before ordering)
- Final sale or clearance items (where marked)
- Gift cards
- Items returned used, worn, washed, or altered
8 How to Request a Return or Replacement
- Email [email protected] within 5 days of delivery
- Include your order number and clear photos of the damage or issue
- Our team will review your request within 2–3 business days
- If approved, we'll send return instructions and process your replacement or refund
For details on how refunds are issued and timing, please see our Refund & Cancellation Policy.
9 Contact Us
Questions or need assistance with a return? Our customer service team is here to help.
📧 [email protected]
📍 Saint Vanity, 1958 Dell Range Blvd, Cheyenne, WY 82009, United States