Refund & Cancellation

Refund & Cancellation Policy

Last Updated: June 18, 2026
At Saint Vanity, we want you to shop with confidence. This policy explains when you can cancel or change your order, when you're eligible for a refund, and how the refund process works. If you have any questions, email us anytime at [email protected].

1 Order Cancellations

You may request to cancel your order within 24 hours of placing it. To cancel, email us at [email protected] with your order number as soon as possible.

Good to know: If you cancel within 24 hours and your order has not yet entered processing, your cancellation is free and you'll receive a full refund.

Once an order has entered processing or has been shipped, we may be unable to cancel it. If processing has already begun, a restocking fee of 8.99% may apply to cover handling costs. While we always try to accommodate cancellation requests, we cannot guarantee cancellation once an order is in progress.

2 Order Changes

Need to update your size, shipping address, or items? You can request changes within 24 hours of placing your order by emailing [email protected]. We'll do our best to update your order before it ships, but changes cannot be guaranteed once processing has begun.

3 When You're Eligible for a Refund

You are entitled to a refund or free replacement in the following cases:

  • Your item arrives damaged or defective
  • You receive the wrong item (wrong product, size, or color)
  • Your order never arrives after the estimated delivery window
  • The item is significantly different from how it was described

In these cases, please contact us within 14 days of receiving your order (or of the expected delivery date if it never arrived), and we'll make it right.

4 Non-Refundable Situations

Refunds may not be available in these cases:

  • Change of mind after an order has shipped — these are handled under our Return & Exchange Policy
  • Final sale or clearance items (where marked)
  • Gift cards
  • Items returned in used, worn, or damaged condition (not caused by us)

5 How to Request a Refund

  • Email [email protected] with your order number
  • If the item is damaged, defective, or wrong, please include clear photos
  • Our team will review your request within 2–3 business days
  • Once approved, your refund is issued to your original payment method

Refund timing: After approval, refunds typically appear within 5–10 business days, depending on your bank or card provider.

6 If Your Order Hasn't Arrived

If your tracking shows no delivery after the estimated delivery window has passed, please track your order first, then contact us at [email protected]. We'll investigate with the courier and either resend your order or issue a full refund.

7 Contact Us

Questions about a cancellation or refund? We're here to help.

📧 [email protected]
📍 Saint Vanity, 1958 Dell Range Blvd, Cheyenne, WY 82009, United States